Client: Greater Toronto Airports Authority (GTAA)
As the fourth-largest port of entry for travellers flying to the U.S.A., Pearson International Airport handles more than 5.5 million such passengers annually – and the wait for US CBP Customs and Border Protection can be long. To improve efficiency and the passenger experience, the GTAA asked us to transform a 20,000 sf partially unfinished expansion space into an overflow waiting area with seating for 480 people. They wanted it to be clearly separated from the very busy international check-in areas nearby, and it had to be completed within two months. We created an indoor “garden café” that was a fun and lively addition to the terminal.