Client: Ivanhoe Cambridge
Traffic jams in this busy hub at the heart of the Vaughan Mills Shopping Centre were diminishing the customer experience. Shoppers passing through the food court to get between the north and south public corridors interrupted the food service queues, creating an awkward experience for both diners and shoppers.
Ivanhoe Cambridge wanted to increase service capacity while minimizing customer disruption at the queuing aisles. The design solution was to create a new pedestrian speed aisle down the centre of the food court.
No obstructions for busy shoppers and no disruption of the food queues improved the experience for both groups.